[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column][vc_column_text text_larger=”no”]

Frequently Asked Questions

Discover the most asked questions FAQs here at LitLove and find an instant answer to your most burning questions about ordering, payments, shipping times and costs.[/vc_column_text][/vc_column][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How much are the shipping costs at LitLove?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]The cost of shipping are charged as a flat rate of $15 per order regardless of the weight or size.

We also offer free shipping offers from time to time and they are announced prominently on most pages of our store. If not, the maximum you pay is $15 to anywhere in Australia with overnight express.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will delivery take?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]LitLove ship using fast overnight up to 1-3 business days express service provided by StarTrack express which is part of Australia Post (auspost).

StarTrack are very reliable and fast. They ensure our parcels are delivered quickly and easily within Australia. Delivery times of express post may differ in certain rural or non-metropolitan areas where standard Australia post express delivery times apply.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What exactly happens after ordering?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]Your order is sent to one of our warehouses in Australia automatically as soon as your full payment or afterpay approval is received.

Your item will be processed for next day delivery if ordering before 11:00am on any normal business day Mon-Fri.

For orders placed after 11:00am your order will be packaged and dispatched the next available business day.

Orders placed during public holidays, Saturdays or Sundays are processed the next business day.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I receive an invoice for my order?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]Yes!

You receive a tax invoice via email when you payed for your order on our website.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I can’t find what i’m looking for, can you help?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]Yes!

If you can’t find the sex toy on our website which will fulfil all your carnal desires, get in touch with the team at LitLove [email protected] and we’ll do our best to find it for you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do you choose which brands to work with?” tab_id=”1586667068108-df4b2f1a-ad79″][vc_column_text text_larger=”no”]At LitLove, all our brands undergo rigorous scrutiny and testing to ensure they meet our strict set of criteria. There are thousands of products to choose from which have been manufactured by leading brands such as Adam and Eve, Blush, Doxy, Durex, Lelo, OhMiBod, Trigg, SwissNavy and more.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you offer a best price guarantee?” tab_id=”1586667431821-d469ab5e-5592″][vc_column_text text_larger=”no”]We source our products direct from the manufacturer, so you should find that we already offer the very best deals and prices on sex toys and lingerie across Australia. However, in the unlikely event that you find the same toy elsewhere for cheaper, we’ll beat the price by 5%.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”When is my credit card or afterpay account charged?” tab_id=”1″][vc_column_text text_larger=”no”]The moment you press the payment button on the checkout. Your orders payment is processed in real time. Meaning immediately.

If there is an issue with your payment you will immediately receive an error message, letting you know what we couldn’t complete your payment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is a wishlist?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]Wishlists can be saved against your user account by logging into LitLove.

This gives you the opportunity to have the products you wish to purchase later on in a nice and neat list. This list can then be added to your cart with a few clicks and purchased whenever you are ready to do so.[/vc_column_text][/vc_tta_section][vc_tta_section title=”It arrived damaged or is the wrong product?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]You should immediately email us [email protected] together with your order number and a brief explanation of what happened.

For damaged items please include detailed photos of the damage to speed up the time it will take to receive a replacement, refund or repair.

We decide these on a case by case basis. Although our team is always extremely fast and helpful as our main aim is always to make you happy.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]Due to the nature of the way orders are processed, you cannot change your mind on purchases. We therefore ask that you order with due care.

There are a few exceptions to this rule so if you want to double check with us please email [email protected] to see if we can make a special exception for your case.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I track my delivery?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]Since we use a special system tuned for high speed order processing, order tracking numbers are not available and delivery is usually too fast for Australia Post to update.

Therefore if your order has been paid for longer than 3 business days ago please email us at [email protected] so we can investigate why your item has been delayed and resolve the issue for you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you offer lingerie for men too?” tab_id=”1586667474790-e1358860-b7d8″][vc_column_text text_larger=”no”]As well as sexy lingerie sets for women, we stock boxers for men too.

There is a lingerie outfit for every fantasy imaginable, so no matter how you choose to take your bedroom adventures to new heights, you’re sure to find sleepwear that will wow your partner. Popular selections include babydolls, chemises, bodies, teddies, cami sets, dresses, curvy and plus-size options, and fetish fantasy lingerie.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can you recommend a product?” tab_id=”1586667535315-b157488f-40af”][vc_column_text text_larger=”no”]When you create an account, we’ll recommend products to you based on your order and search history. However, we’re happy to offer more personalised support and advice, just reach out to our team and we’ll do our best to help.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why choose LitLove?” tab_id=”1586667617551-45620fc3-9b41″][vc_column_text text_larger=”no”]We’re committed to ensuring all our customers experience mind-blowing satisfaction and want to make a fun, pleasurable sex life available to everyone. We’re a trusted authority in Australia, so if you’re ready for a sexual awakening, browse our selection of sex toys and lingerie today.

The team at LitLove is made up of experts in sexual liberation, so trust us to source the most exciting and fun brands out there to bring you the very best sexual happiness.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]