Frequently Asked Questions
Discover the most asked questions FAQs here at LitLove and find an instant answer to your most burning questions about ordering, payments, shipping times and costs.
The cost of shipping are charged as a flat rate of $15 per order regardless of the weight or size.
We also offer free shipping offers from time to time and they are announced prominently on most pages of our store. If not, the maximum you pay is $15 to anywhere in Australia with overnight express.
LitLove ship using fast overnight up to 1-3 business days express service provided by StarTrack express which is part of Australia Post (auspost).
StarTrack are very reliable and fast. They ensure our parcels are delivered quickly and easily within Australia. Delivery times of express post may differ in certain rural or non-metropolitan areas where standard Australia post express delivery times apply.
Your order is sent to one of our warehouses in Australia automatically as soon as your full payment or afterpay approval is received.
Your item will be processed for next day delivery if ordering before 11:00am on any normal business day Mon-Fri.
For orders placed after 11:00am your order will be packaged and dispatched the next available business day.
Orders placed during public holidays, Saturdays or Sundays are processed the next business day.
You receive a tax invoice via email when you payed for your order on our website.
At LitLove, all our brands undergo rigorous scrutiny and testing to ensure they meet our strict set of criteria. There are thousands of products to choose from which have been manufactured by leading brands such as Adam and Eve, Blush, Doxy, Durex, Lelo, OhMiBod, Trigg, SwissNavy and more.
We source our products direct from the manufacturer, so you should find that we already offer the very best deals and prices on sex toys and lingerie across Australia. However, in the unlikely event that you find the same toy elsewhere for cheaper, we’ll beat the price by 5%.
The moment you press the payment button on the checkout. Your orders payment is processed in real time. Meaning immediately.
If there is an issue with your payment you will immediately receive an error message, letting you know what we couldn’t complete your payment.
Wishlists can be saved against your user account by logging into LitLove.
This gives you the opportunity to have the products you wish to purchase later on in a nice and neat list. This list can then be added to your cart with a few clicks and purchased whenever you are ready to do so.
You should immediately email us firstname.lastname@example.org together with your order number and a brief explanation of what happened.
For damaged items please include detailed photos of the damage to speed up the time it will take to receive a replacement, refund or repair.
We decide these on a case by case basis. Although our team is always extremely fast and helpful as our main aim is always to make you happy.
Due to the nature of the way orders are processed, you cannot change your mind on purchases. We therefore ask that you order with due care.
There are a few exceptions to this rule so if you want to double check with us please email email@example.com to see if we can make a special exception for your case.
Since we use a special system tuned for high speed order processing, order tracking numbers are not available and delivery is usually too fast for Australia Post to update.
Therefore if your order has been paid for longer than 3 business days ago please email us at firstname.lastname@example.org so we can investigate why your item has been delayed and resolve the issue for you.
As well as sexy lingerie sets for women, we stock boxers for men too.
There is a lingerie outfit for every fantasy imaginable, so no matter how you choose to take your bedroom adventures to new heights, you’re sure to find sleepwear that will wow your partner. Popular selections include babydolls, chemises, bodies, teddies, cami sets, dresses, curvy and plus-size options, and fetish fantasy lingerie.
When you create an account, we’ll recommend products to you based on your order and search history. However, we’re happy to offer more personalised support and advice, just reach out to our team and we’ll do our best to help.
We’re committed to ensuring all our customers experience mind-blowing satisfaction and want to make a fun, pleasurable sex life available to everyone. We’re a trusted authority in Australia, so if you’re ready for a sexual awakening, browse our selection of sex toys and lingerie today.
The team at LitLove is made up of experts in sexual liberation, so trust us to source the most exciting and fun brands out there to bring you the very best sexual happiness.