Online Adult Shop Product Returns Policy

Adult products including but not limited to all of our toys, lubes, sexual enhancers, vibrating fetish toys and all other novelties and products.

If your item arrived faulty?

We have a 30 days free returns on all adult products. Your product may also come with additional up to 15 years manufacturer’s warranty.

Please refer to the information provided on the products page or contact our support for warranty information and claims.

If your product is faulty, please contact our friendly customer service team via email by simply visiting our Contact Us page.

By getting in touch with us prior to lodging a manufacturer claim allows us to troubleshoot and assist you in the best way possible to make the process as hassle free and easy as possible for you.

A few basic troubleshooting steps you can take yourself:

  • Check you are using the right type of batteries and that they are inserted the correct way.
  • Turn the device all the way off and back on again to see if the issue resolves.
  • If your item is rechargeable ensure it is fully charged.
  • Read and follow the manual or user guide included.
  • Changed your mind?

  • Product not what you expected?

  • Unhappy with the results?

  • Is the product unsuitable or not as expected?

When making a purchase a LITLOVE we ask that you choose carefully and ensure the product will be suitable for you as we are unable to accept returns on any adult product for change of mind or dissatisfaction.

LITLOVE values the health and well being of its customers and guarantee that every product purchased is brand new and never used or purchased before.

We do love keeping our customer happy and satisfied at all cost and make exceptions to these rules from time to time where at our own cost and expense we will allow a refund in specific circumstances we do not directly disclose.

Therefore do contact us to see what we can do for you.